Long Queues and Severe Stock Shortages!

  • 2025-09-26


Long Queues and Severe Stock Shortages!

  On September 26, Black Myth BLACKMYTH, the derivative brand of Game Science, issued an official apology in response to player complaints on social media about long queues at its retail store. They acknowledged shortcomings during the trial operation phase and pledged improvements in queue management and inventory preparation.

  On September 25, an N-Video reporter visited the offline store and found players lining up 1.5 hours before opening. The queue moved only 3 meters in 30 minutes, reflecting overwhelming demand. By afternoon, multiple products were sold out. Staff noted that the Xiangfei Gourd琉璃 collectible sold out within an hour of opening, with restocking dates still undetermined.

  Regarding popular items, Black Myth clarified that certain products like the handcrafted琉璃 gourd involve lengthy production cycles as they are painted and made manually by artists. Production has been prioritized, and restocked items will be shelved in batches upon arrival.

  The official statement added: "Operating hours are 10:30-18:30. To avoid rushed visits near closing time,排队截止 at 17:30 daily. We apologize for failing to communicate this clearly on opening day, causing inconvenience to late customers."

  That afternoon, sold-out items included the 18-yuan Jinchi magnetic badge, 238-yuan Xiangfei Gourd琉璃 collectible, and 98-yuan Zhubajie plush keychain. Staff confirmed the琉璃 gourd sold out in an hour, with no restock schedule yet.

  Black Myth admitted underestimating demand for handcrafted collectibles like the琉璃 gourd and magnetic figures, leading to severe shortages. "These non-mass-produced items require extended手工 production time. We are accelerating output and will restock progressively."

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